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Unlatch Samsung from O2 to use with another network

Ka17
Level 1: Joiner
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Have had 2 codes neither worked from O2 and everyone I speak to says they’re escalating it... still no joy 10 days later any ideas please?
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MI5
Level 94: Supreme
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Correct process here @Ka17 

Guide: Unlocking an O2 phone to use a different SIM card 

But I'll tag @Martin-O2 and @Marjo in case further help is needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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Apologies for the late reply on this one @Ka17. Do you still need some help unlocking your device? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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