Re: Unlatch Samsung from O2 to use with another ne...

Ka17 · ‎02-03-2020

Have had 2 codes neither worked from O2 and everyone I speak to says they’re escalating it... still no joy 10 days later any ideas please?

MI5 · ‎02-03-2020

Correct process here @Ka17

Guide: Unlocking an O2 phone to use a different SIM card

But I'll tag @Martin-O2 and @Marjo in case further help is needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎06-03-2020

Apologies for the late reply on this one @Ka17. Do you still need some help unlocking your device?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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