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Unexpected Charge for Disney+

Emma81
Level 1: Joiner
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on ‎07-04-2020 11:35

on ‎07-04-2020 11:35

I have been charged for Disney+ when it should have been free for 6 months. I am unable to speak to anyone about this as it is not classed as urgent!
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jonsie
Level 94: Supreme
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on ‎07-04-2020 12:32

on ‎07-04-2020 12:32

Sign into Disney and you should see O2 subscription

Disney+.PNG

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Emma81
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on ‎07-04-2020 12:41

on ‎07-04-2020 12:41

I have been charged on my o2 bill when it should be free for 6 months
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MI5
Level 94: Supreme
In response to Emma81
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on ‎07-04-2020 12:42

on ‎07-04-2020 12:42

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎07-04-2020 12:43

on ‎07-04-2020 12:43

Have you claimed the extra or signed up with Disney?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Emma81
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on ‎09-04-2020 14:15

on ‎09-04-2020 14:15

No I have signed up through o2, the money is being charged on my o2 bill
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