Charged twice for Disney+ premium

[Robyn1995]

Hi there,

I have just looked up my latest bill and I have been charged twice for Disney+ premium (which is also an upgrade I was not informed of).

I would like a refund of the second charge please.

My account number is 1048838103

Regards,

Robyn F

[Cleoriff]

@Robyn1995 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Guide: Adding and removing O2 Extras  

[gmarkj]

Check the dates on the charges @Robyn1995 

o2 seem to have "upgraded" people from the standard with ads to premium.

They refund 1 month on the lower tariff, then charge two months at the higher one.

If I had to guess, now Disney have introduced ads they have upped the tariff so people do not get ads instead of asking if people want to move.