UPGRADE OFFER, 02 have not got a clue

[Anonymous]

Received an email today from o2 regarding price increases.  Not happy but just have to live with it.

Here’s the best part.  In my email it mention I can get an upgrade now without a penalty charge J.

Called o2, they had no idea about this.  Sent the email to o2 to check if it was official.  Guess what it was.  The nice lady then said ok we will upgrade your phone now for you.  She then contacted upgrades team and yes you have guessed it they had no clue and refused to do it.

Here is part of the email.

You'll also see some changes to our other charges, such as for calls and texts if you go over your monthly allowance, international calls and MMS. To see what this means for you, go to o2.co.uk/prices.

And now for the good bit

Want a new phone now? Have it. We've arranged for you to upgrade early – without any fees or charges. Call us on 202 free from your mobile or Live Chat with us through the Help & Support section of o2.co.uk.

This is just the start of everything we've got lined up for you. Like more great value for money services. Even more exciting technology. Watch this space.

Kind regards

Martin Bould Head of Consumer Marketing

No one from o2 seem to know about this email.

Time to visit Facebook & twitter.

Has anyone had these emails?

[MI5]

I had the email about price rise but no mention of an upgrade on mine.....

[Anonymous]

What the email means is they aren't going to charge you a term fee to upgrade.  You'll still have the feb price rise and the new ts and cs with the price rise every april.

[adamtemp64]

to tell if an o2 email is official they say this on mine (business customer)

How
do I know this is really from O2?

Genuine O2 Business emails will always include the last four digits of your
account number at the top. If you get one that doesn't, please forward it to phishing@o2.com so we can take a look. Tell
me more about phishing.

[Anonymous]

Ok, thats fine increase in Price.  That happens.  It the upgrade, o2 are not letting me upgrade as they I still have about 6-7 months on my contact.

But the email says they will not charge me to upgrade now.

Issue is they are not letting me, no one at o2 know whats the hell is going on

[Anonymous]

---

@Anonymous wrote:

Ok, thats fine increase in Price.  That happens.  It the upgrade, o2 are not letting me upgrade as they I still have about 6-7 months on my contact.

But this email says they will not charge me to upgrade now without charging me. 

Issue is they are not letting me they no one at o2 know whats the hell is going on

---

If you have something in writing then they will have to honour it.  Its happened in the past with customers who got the email.  Obviously you'd have to forward it to someone at O2 so they know for sure it was sent to you and not forwarded on from a friend.

[Anonymous]

I have had the email check by o2, they gave me a private email to send to.

Came back straight away and said this is an o2 email.

I have blanked out some details with *****

Important news about your tariff   No pictures? See the email in full This is an official O2 email for the mobile number ending ****. For more info, scroll to the bottom.   Hello Madden                   Important news about the price of your mobile tariff           At O2, we want you to have the best digital experience possible. That's why we're always investing in the best technology.   We're already making this happen. But with the current Retail Price Index (RIP) rate of inflation at 2.7%, the cost of everything is going up. As a result, we're adjusting the price of your tariff in line with RPI. This means when you get your March 2014 bill, it will be updated from ********   You'll also see some changes to our other charges, such as for calls and texts if you go over your monthly allowance, international calls and MMS. To see what this means for you, go to o2.co.uk/prices.   And now for the good bit   Want a new phone now? Have it. We've arranged for you to upgrade early – without any fees or charges. Call us on 202 free from your mobile or Live Chat with us through the Help & Support section of o2.co.uk.   This is just the start of everything we've got lined up for you. Like more great value for money services. Even more exciting technology. Watch this space.   Kind regards   Martin Bould Head of Consumer Marketing

Contact Us Priority Moments Priority Tickets Help My O2     How do I know this is really from O2? Genuine O2 Tariff Information emails will always include the last four digits of your mobile number at the top. If you get one that doesn't, please forward it to phishing@o2.com so we can take a look. Tell me more about phishing. This email is sent from Telefónica UK Limited, a company registered in England and Wales. Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX. Registered number: 1743099. Please do not reply to this email.   Terms & Conditions   Privacy Policy

[Anonymous]

OK, so how can I get this sorted, and who to contact at o2.

[Anonymous]

Possibly the site management here who is called @Toby will be able to help.

Private Message him.

[Anonymous]

If O2 know that was sent to you, and is a genuine o2 email, then whether its right or not they have to honour it as its something you've been promised in writing.  Have you spoken to a manager?