UPGRADE OFFER, 02 have not got a clue

[Anonymous]

Received an email today from o2 regarding price increases.  Not happy but just have to live with it.

Here’s the best part.  In my email it mention I can get an upgrade now without a penalty charge J.

Called o2, they had no idea about this.  Sent the email to o2 to check if it was official.  Guess what it was.  The nice lady then said ok we will upgrade your phone now for you.  She then contacted upgrades team and yes you have guessed it they had no clue and refused to do it.

Here is part of the email.

You'll also see some changes to our other charges, such as for calls and texts if you go over your monthly allowance, international calls and MMS. To see what this means for you, go to o2.co.uk/prices.

And now for the good bit

Want a new phone now? Have it. We've arranged for you to upgrade early – without any fees or charges. Call us on 202 free from your mobile or Live Chat with us through the Help & Support section of o2.co.uk.

This is just the start of everything we've got lined up for you. Like more great value for money services. Even more exciting technology. Watch this space.

Kind regards

Martin Bould Head of Consumer Marketing

No one from o2 seem to know about this email.

Time to visit Facebook & twitter.

Has anyone had these emails?

[MI5]

Good call Pablo...

[Anonymous]

O2 working backwards again 😞

[Anonymous]

I've had exactly the same email and as you not a single person at 02 has a clue. I'm assuming o2 will have to honour this as it's a genuine email. I for one will keep trying.

[Anonymous]

Sadly I didn't get that email, just the price increase.

So I am stuck with my Galaxy S4. Gutted. NOT. I LOVE IT. Best phone ever in my opinion.

If you get the email and you want to upgrade then consider the S4 or even wait for the S5. awesome

[Anonymous]

After a lot of calls I finally got my free upgrade it is genuine but o2 are trying to say it's an email from phones 4 u which is nonsense. Now for the good bit lol I asked to be put through to the complaints dept to lodge a complaint they asked me to send a copy of the email to. An address they gave me. The guy phoned me asked what phone and tarrif I wanted and that's it new phone en route.