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Level 1: Joiner
scrag89
Posts: 1
Registered: ‎07-12-2018
Accepted Solution

UME LTD CHARGES

on ‎08-12-2018 05:44

Hello my 4 year old son was playing games on my phone and all of a sudden I have charges from UME each week £4.50? how can I get this stopped and refunded?

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Level 69: Guiding Light
Bambino
Posts: 16,563
Registered: ‎31-03-2010

Re: UME LTD CHARGES

on ‎08-12-2018 05:53

@scrag89 Please take a look at this link, and the website below it.

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

I DO NOT WORK FOR O2



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Cleoriff
Posts: 97,219
Topics: 758
Registered: ‎14-01-2013

Re: UME LTD CHARGES

on ‎08-12-2018 08:34

@scrag89

Also contact customer services and ask them to place the following two bars on your account to avoid this happening again

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc

Best of luck and welcome to the forumWelcome

 

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: UME LTD CHARGES

on ‎10-12-2018 12:26

Hi @scrag89, and welcome to the forum! I hope you find the information above useful, but please do let us knwo if there's anything else we could help you with slight smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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