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scrag89
Level 1: Joiner
scrag89
Posts: 1
Registered: ‎07-12-2018
Accepted Solution

UME LTD CHARGES

on ‎08-12-2018 05:44

Hello my 4 year old son was playing games on my phone and all of a sudden I have charges from UME each week £4.50? how can I get this stopped and refunded?

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Bambino
Level 63: Greatness Assured
Bambino
Posts: 12,044
Registered: ‎31-03-2010

Re: UME LTD CHARGES

on ‎08-12-2018 05:53

@scrag89 Please take a look at this link, and the website below it.

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

I DO NOT WORK FOR O2

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Cleoriff
Posts: 67,898
Topics: 663
Registered: ‎14-01-2013

Re: UME LTD CHARGES

on ‎08-12-2018 08:34

@scrag89

Also contact customer services and ask them to place the following two bars on your account to avoid this happening again

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc

Best of luck and welcome to the forumWelcome

 

*The Game Is On*


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EmilieT
Posts: 4,218
Registered: ‎18-04-2018

Re: UME LTD CHARGES

on ‎10-12-2018 12:26

Hi @scrag89, and welcome to the forum! I hope you find the information above useful, but please do let us knwo if there's anything else we could help you with slight smile

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