Solved: Trying to use Paypal pay in 3 at upgrade checkout ...

laur3en1 · ‎05-07-2023

Hi,

Whenever I upgrade my phone I always do Paypal pay in 3 at checkout. A couple of days ago I went to do it at checkout, I got charged but then it just went back to the payment page, there is obviously an issue with paying via Paypal on the site. I tried again today and it is still doing it, how do I report this?

Lauren

MI5 · ‎05-07-2023

@laur3en1

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-07-2023

@laur3en1

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

laur3en1 · ‎05-07-2023

Thanks

madasaf1sh · ‎05-07-2023

@laur3en1

You also need to report it to PayPal as well, as they are known to change there policies on what can and cant be used for pay in 3

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

laur3en1 · ‎05-07-2023

Hi,

Yes I will speak to them in the morning. The pay in 3 option comes up and it takes the money and sets it up at paypal's end but then goes back to the payment page.

I used it last month on my other device upgrade so know it works.

MI5 · ‎05-07-2023

Not unusual for O2 to have a flaky payment system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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