Basket empties

Popey1 · ‎21-09-2025

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

MI5 · ‎21-09-2025

@Popey1

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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Dave-O2 · ‎07-10-2025

Morning @Popey1

Just checking in, are you still facing this error?

If so, please drop me a PM with some more details 👍

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RochyRoo · ‎10-11-2025

I'm having this same issue - tried several times to upgrade but when I get to the end and view my basket, it suddenly empties

Andrew_Adair · ‎15-12-2025

Having the same issue, paid £1 order fee and basket then emptied.

pgn · ‎15-12-2025

@RochyRoo @Andrew_Adair Same guidance as given above:

https://community.o2.co.uk/t5/My-O2/Basket-empties/m-p/1811668/highlight/true#M31594

|-- O2 Social Media Team via Facebook Messenger

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