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Basket empties

Popey1
Level 1: Joiner
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on ‎21-09-2025 16:46

on ‎21-09-2025 16:46

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

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MI5
Level 94: Supreme
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on ‎21-09-2025 17:03

on ‎21-09-2025 17:03

@Popey1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
Community Manager
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on ‎07-10-2025 09:58

on ‎07-10-2025 09:58

Morning @Popey1 

 

Just checking in, are you still facing this error?

 

If so, please drop me a PM with some more details 👍

iPhone 17 Megathread + FAQ's //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

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