Trying to use Paypal pay in 3 at upgrade checkout page - error

[laur3en1]

Hi,

Whenever I upgrade my phone I always do Paypal pay in 3 at checkout. A couple of days ago I went to do it at checkout, I got charged but then it just went back to the payment page, there is obviously an issue with paying via Paypal on the site. I tried again today and it is still doing it, how do I report this?

Lauren 

[MI5 · Accepted solution]

@laur3en1 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[laur3en1]

Thanks  

[madasaf1sh]

@laur3en1 

You also need to report it to PayPal as well, as they are known to change there policies on what can and cant be used for pay in 3

[laur3en1]

Hi,

Yes I will speak to them in the morning. The pay in 3 option comes up and it takes the money and sets it up at paypal's end but then goes back to the payment page.

I used it last month on my other device upgrade so know it works.

[MI5]

Not unusual for O2 to have a flaky payment system.