Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cannot request PAC code

hi there I am trying to request a PAC code but I am unable to do do online when I navigate to Manage Contracts - Thinking of switching from O2? - the box is blank, not showing any numbers, I input the number manually and hit search but nothing comes ...

Resolved! Porting from virgin - slow process & not there yet

Swapped from virgin to O2 last wednesday, keeping my old number (hopefully) to avoid having to update everything.The virgin sim didn't deactivate until yesterday morning, looking at the forum comments my number should have been ported by now, but als...

Resolved! Request PAK code

Hi how can I get a PAK code?

Resolved! No service

I got a sim swap Sunday 6th November. I’ve spoken to customer service and this should have taken no more than 5 days according to them. I’ve tried turning the phone on and off, resets the lot. Still no joy. Any advice is appreciated

Resolved! Hard search Nonsense

opened up 2 personal accounts with o2 (SIM only, 1 for myself one for my wife) in the last 2 weeks. I now find my credit score has been reduced following a hard search by 02.Adding insult to injury the 2 numbers I have now were pulled across from an ...

Resolved! I need to top up with monthly pack

I bought new sim today. How can buy monthly pack 10pound

No signal

Hi having issues with signal in my area and cannot accept calls. I am paying for a monthly service I am not receiving. I have checked the signal checker and it does say there is a signal problem.

Resolved! Failed Credit Check

I applied for a contract as a new O2 customer on 31/10/22 but failed the credit check but wasn't sure why. The next day I went on to O2 chat and was advised to call Equifax to check my credit report. I did this and had a credit report done and they a...

Resolved! No Service after porting

Hi, I am a new o2 customer and have had a nightmare since joining. They sent out a physical sim card which worked but i needed an esim, a pack was sent out but it would not register, and then became invalid. I had to go into a o2 store who gave me a ...

Resolved! Return email not arrived

Hi there, submitted a return request earlier today. but nothing has come into to my inbox nor junk. can anyone help? Cb

O2

Forum Posts