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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 248836 Views
  • 2 replies
  • 2 kudos

Resolved! Samsung Galaxy Book 3 Pro 5G

I Ordered this device for Click and Collect online on the 31st March. was told it would take UPTO 7 days to collect from the store. I called on Day 6 to check when I would receive it and they said on the phone, I will be able to collect it that Next ...

gh2601 by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card not received

HiI haven't received my SIM card. The tracking details show it as completed but I haven't received anything.ThanksPaul Wilding

OxPaul by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! O2 upgrade online

So my contract is up...spoke to o2 on the phone and there offers are terrible... Yet online they are alot betterTrying to upgrade as ive seen 20g data for £8 a month... Obviously i want keep my number.... Im logged in when im going through it all... ...

Dave1988 by • Level 1: Joiner
  • 871 Views
  • 2 replies
  • 0 kudos

Resolved! Bill

Hello ac no [Removed] i have paid my final bill and still received another bill for £24.92 Please help

Rick4 by • Level 1: Joiner
  • 861 Views
  • 6 replies
  • 0 kudos

Resolved! Bill

Had text to say bill over due but can't find which one in my account 

Jenny242 by • Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I am on a pay monthly contract and have been since October so I have been waiting patiently to upgrade to a device. My account showed I could upgrade in 24 days so I was excited to shop around for a new phone! There was also an option to upgrade my t...

JaiDee by • Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Where do I find my Xbox game pass charge ?

Hey, I set up my Xbox game pass to be charged from my 02 account but I can’t find anything on my bill on in the app to show this payment. Where would I find this ?

Resolved! Pay Monthly in Italy

Hi, I am using my Pay Monthly Samsung s21 in Italy for approx 3 weeks. Can anyone inform me of anything I have to do to save charges? My contract is unlimited mins, unlimited sms and 40gb data. Thank you for any help.

Craiggc by • Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel

I want to cancel don’t have access to the number and I live in Australia now

Mullarkey by • Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Misinformed about Early Termination Fee

I purchased a Virgin deal that came with an O2 sim. I was told that i could cancel within 42 days and not receive and early termination fee. I phoned O2 within this time period to cancel the contract as the service I was receiving was almost unusable...

Paula26 by • Level 1: Joiner
  • 2406 Views
  • 8 replies
  • 0 kudos
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