Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 Switch Up - mistake by store

So I recently posted on here about the agonies of getting a refund from o2 for a returned product...that was finally sorted and I thought all would be clear sailing from now on. I was so mistaken. I have a iPad Mini and a iPhone 14 with o2, so two se...

Resolved! Repeat credit check failure

Hi, hoping someone can help, I've been with O2 for the past few years, and have had repeatedly failed credit checks whenever I've tried over the past 3 months. My husband even tried and had the exact same. Having checked my credit report, I can see O...

Resolved! Sim only rate

Dear O2 Team , I seemy rate got significantly changed in Sept-Oct. Please could you look at the reason and whether it is the best rate I am under these months ? Thank you and Kindest Regards,Ana Jurolait

Resolved! Ringing when abroad

I’m on holiday in the USA and have O2 Travel for my UK mobile. How do I dial a US number? Tried a couple of times using +1 etc but comes back as ‘Call failed’

Resolved! have not got any updates on when my phone will be arriving

I have paid for a monthly phone, however I haven't got any updates for when the phone will arrive after 48 hours as a new member

Closing my contract after moving abroad

I've moved from the UK to Finland and therefore need to close down my O2 monthly SIM. How can I do this as I dont need any STAC codes to transfer any details, just need the contract terminated.

Calling uk from nigeria

HiJust want to know if I will be able to call UK from Nigeria with my 02 sim.I am on a monthly plan.Do I need to top up besides my monthly bundle to make a call to UK from Nigeria ?

Changing my new o2 number to my old o2 number

Hi, I placed a request to have my new o2 number changed to my old o2 number on Saturday 6.05.2023 at 11.30. I understand it was the weekend and the bank holiday on Monday. But Tuesday has passed and my number has not transfered over. I have been tryi...

Resolved! Charged for Amazon Prime

Afternoon, When I took out a new contract I was given 3months free Amazon Prime.I now notice I am being charged for Prime when that period elapsed.Please cancel this as I can't do it myself, and refund what has been taken out of my account, please.Th...

Resolved! Out of data on a monthly contract but can't add a bolt-on

I ran out of data with 11 days to go on my monthly contract. I decided to amend my tariff but that won't start until next month. For this month, I tried to add a bolt-on so I've got some data for the next 11 days but it won't let me, now that I've am...

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