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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235149 Views
  • 2 replies
  • 2 kudos

Resolved! Non genuine camera - Apple iPhone 13 Pro 1TB - Poor customer service

Dear O2 ,I am writing to express my disappointment with the iPhone I purchased online from your company on a pay monthly contract back in April 2022. Upon receiving the device, I discovered that it is not a genuine Apple product. I straightaway conta...

K4m23 by • Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Switch Up

Hi All. I’m looking to take advantage of the O2 Switch Up I have on my account and am aware I need to go to store to do this. My question is will they ask for ID as I’m still waiting on my Driving License coming back to me after renewal. I’ve been wa...

cacaaa by • Level 1: Joiner
  • 1495 Views
  • 5 replies
  • 0 kudos

Resolved! Late payment

I called on the 21st of January telling you that I was very poorly & in hospital. We agreed that my payment could be delayed until the 26th January. I thought this payment would be taken automatically from my account. I have come out of hospital to f...

Rob1970 by • Level 1: Joiner
  • 480 Views
  • 1 replies
  • 0 kudos

Resolved! Why was I charged for Disney plus

I was told Disney plus was included in my new contract and wasn't given the option to remove it. Now I have a 7.99 charge on my bill for something I don't want.

Resolved! Delivery

Hi would like to track delivery for phone.‘I’m not able to do it on my account as it’s not working. Nadia

Resolved! Community Rewards

Hi, i got a community reward of 2.50 for December and another 2.50 for January, but I’ve never received the credits.

Rooney by • Level 2: Apprentice
  • 2809 Views
  • 18 replies
  • 1 kudos

Resolved! Missing (upgrade) phone.

Hi - I kind of piggybacked onto a very similar post yesterday (mainly because the thought of explaining this again kind of makes me want to shrivel up!!!). On 1/2/23 I upgraded my phone. I opted for “click and collect” to my local store for ease (iro...

Resolved! sim card

Just picked up new phone and sim card, put sim in, but it's showing under settings as unknown number

Rizzy by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos
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