Trying to Upgrade

[DVC]

Hi

I'm due an upgrade but can't afford one of the new phones - the Nokia 920 refurb caught my eye and I fancied that. (£14 pm and £60 to pay)

If I go via the plain Shop online it is in stock and I can buy it but if I go via my Upgrade options, it's there but out of stock???  This implies a new customer could buy it but a loyal (some 30 years!!) customer can not?? Maybe it's just a web glitch.  Now it's September,maybe there'll be more refurbs around?

If I do go via the Shop will I end up with 2 tariffs to pay for??

Customer services useless - it takes 20 mins before I get passed on to the upgrades team and they only deal with new phones! Can anyone help out?

Viv

[Anonymous]

Keep us updated on your quest.

I get the feeling you've got your teeth into this one ,and not letting go.

Good for you.

[jonsie]

http://www.o2.co.uk/explore

Fair Deal

We promise that the deals we give our new customers will always be available to you. We call it Fair Deal.

[perksie]

That link goes to O2 Rewards for some reason jonsie!

Here's the press announcement from 2007:

http://news.o2.co.uk/?press-release=o2-makes-fair-deal-pledge-to-customers

[jonsie]

Ah, couldn't find the announcement but knew I'd seen it.:smileyhappy:

[perksie]

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@jonsie wrote:

Ah, couldn't find the announcement but knew I'd seen it.:smileyhappy:

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Not your fault it's another incorrect link.

[DVC]

OK

Thanks for the links.

It's called fair deal.

I'll look into it.

It's a mute point now as I have returned the phone - it couldn't pick up the O2 signal where I live in or outdoors!  I can phone from indoors on all our other O2 phones. So, great phone and all that but fails to do its basic job - be a phone!!

I'm going to visit a store to check on phones in future.

[perksie]

It sounds like a faulty phone, always a risk with a refurb.

The stores don't keep refurbs they're online only.

[Anonymous]

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@DVC wrote:

OK

Thanks for the links.

It's called fair deal.

I'll look into it.

It's a mute point now as I have returned the phone - it couldn't pick up the O2 signal where I live in or outdoors!  I can phone from indoors on all our other O2 phones. So, great phone and all that but fails to do its basic job - be a phone!!

I'm going to visit a store to check on phones in future.

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Some phones do hang onto signal better than others.

I alwys advocate going to the high street shops to play with working demo models to get a handle on their os and UI.

Hope all goes ok from this point.