Sim swap

[Anonymous]

I recently had my phone stolen and I asked for my contract to be switched back over to my old phone, so I gave o2 my sim number and you said it would be switched over. now it says that I have signal but I can't call, send sms and I dont have 3g.

What do I do?

[Anonymous]

Hello,

It can take up to 24hours + to fully activate.

Typically turning the phone off and on throughout this period helps to reset your services.

I would also ring 02 just to make sure your account is Ok, and they have lifted any barring fully of your account.

Contract Customers.
 
From your O2 mobile 202 Free

From a landline 0844 809 0202 5p / min

From abroad +44 844 809 0200 Free

 
PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

From abroad +44 7860 980 202 International rates

In your old phone ensure you have the right APN Settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

or text ACTIVE to 2020.

[jonsie · Accepted solution]

Sounds like the bar placed on the sim is still in force. As you can't call out, try the webchat service.

[Anonymous]

Thank you

[Anonymous]

Your welcome.

Hope all clears for you.