Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlimited Texts Include To The Isle Of Man

I was just wondering if my unlimited texts include texts to The Isle Of Man? Thanks.

Resolved! Letting my partner use my upgrade.

Hi.Does anyone know if it is possible. I currently have to iPhone 4s and I'm happy at the moment, my partner has damaged their phone, their upgrade is due in april, mine now. I was wondering if it would be possible to order them the galaxy S4 and car...

Resolved! Need to open a new account?

Hi. I bought a couple of mobile phones for my husband and myself back in January. We then had our old O2 numbers tranferred to the new devices. The question is that our "my O2 account" pages only have the new, now inactivated numbers that came with t...

Nightmare Chat Support

So I contacted O2 chat this morning with regards to my upgrade. The phone was due to go to my nearest store. Contacted chat who advised the order is complete and at a different store than where I ordered it to. I called the store and they confirmed t...

Resolved! Why can't I lower my tariff?

Hello everyone. I have been a O2 customer for years and I have recently decided I really want out of my contract or to lower my tariff. However, for some reason it won't let me lower my Tariff? I pay 42.31 a month tariff on an Iphone 5..I've had the ...

Resolved! pay and go go go overseas

I am on pay and go go go tariff and was wondering what happens when i travel overseas.As soon as i put £10 on it is taken and i get my allowance. So when i travel overseas do i either still get the allowance or do i get the £10 to spend on calls etc.

Resolved! Lower tariff

My monthly bill before insurance is £37.15, I'm finding it a bit much. I don't use a lot of minutes- I have an iPhone 5, is it possible to lower my tariff?

Resolved! Upgrade and live chat

Just spent 1 hr 15 mins on live chat being pushed from pillar to post as couldn't get a straight answer on the best upgrade for me, only to be told by the 2nd advisor that he was just going to get details on what I had asked for and he never came bac...

Resolved! Text APN settings for a Blackberry Z10

I was unable to send text messages but able to receive them inadvertently deleted the settings does any one know how i can restore the original settings.

Resolved! Just topped up...

Just topped up my phone and its taken the £1.25 charge off my £10 top up. That's fine.But when I turned my phone on after it died another £3 something had gone. I don't know where.How do I find out?As I was just about to get unlimited texts for £7.50...

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