Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

[Anonymous]

Tried chat 4 time. Waited 30, 30, 4o and 30 minutes. How do you get to speak tp someone?

[Anonymous]

Hi

A few similar threads tonight im afraid.

Perseverance I'm afraid.

We've heard of it taking 1-2 hours + to get through.

Try early morning on a weekday and late'ish evening.

I assume it's nothing we as fellow customers can assist you with ?

Also try O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business. http://www.o2.co.uk/contactus

[Anonymous · Accepted solution]

Hi
Have you tried calling CS?
Perhaps try in the morning to.see if less busy. If not account related, can we help?

[Anonymous]

If you are using Live Chat you don't actually speak to anyone.

This has come up several times tonight alone but will repeat again. We only recommend Live Chat for the most basic non account enquires. Anything else you are best to phone through on 202 for contract or 4445 payg.

Use Live Chat at your own risk was said earlier this week by another member.

Is it anything we can help with on here as customers?

[Anonymous]

Its so frustrating this poor service, I think sometimes it would be quicker getting in the car and going down to the Preston Brook Call Centre (10mins) and banging on the doors.

Not sure if that would do any good now adays as the car park has been almost empty compared with what it used to be which normally means a lot less staff

[Anonymous]

Communication is key - which is kinda important for a communications company. 😌

[Anonymous]

Yeah on Sunday evening at 7.39 live chat person said to me "you'll get your order today between 8.30pm and 9.00 pm. FFS.

[Anonymous]

Best to avoid the Chat all together. Call them.

Or email on 'socialqueries@o2.com' The Chat people promised me a new sim would be posted and stupidly I believed them, nothing was done until I called someone and even then it took 4 days to send a sim that doesn't work!

[Cleoriff]

We rarely recommend chat on here. Supposedly ok for basic non account related queries...but after reading some of the posts on this forum, I would actually question that sometimes...

[Toby]

Hi Cyrano,

Sorry to hear you had trouble contacting Live Chat yesterday. Have you had any better luck today?