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Replacement SIM card
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on 17-12-2014 08:56
Hi,
after waiting 10 days my replacement SIM card finally arrives and it doesn't work! I get “SIM not provisioned. Error MM2” which when I google it I get that I have to go to O2 and enter my mobile number and they will text me a code.
Of course no code arrived as MY SIM DOESN'T WORK. What sort of dodgy thing is this?
Is this because I am on a package they no longer offer and want me to leave O2?
How do I get my phone working? Lord knows how many texts and calls I have missed, especially in the weeks coming up to xmas!
Frank
Solved! Go to Solution.
Re: Replacement SIM card
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on 17-12-2014 09:02

Re: Replacement SIM card
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on 17-12-2014 09:03
Ring O2 Customer Services. 202 for Contract / 8002 for Business. http://www.o2.co.uk/contactus to have it activated.
SIM cards can be picked up from any O2 HighStreet shop - take ID for a contract version.
Payg ones can be ordered via https://www.o2.co.uk/freesim/

Re: Replacement SIM card
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on 17-12-2014 09:11
Been told not to do that or they will charge me!

Re: Replacement SIM card
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on 17-12-2014 09:15
Replacement ones are free as they sim swap your number and tariff to the new blank one.
Payg ones are free but they do ask a person to credit £10 before leaving the shop which is then used to pay for a payg tariff a person chooses etc.

Re: Replacement SIM card
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on 17-12-2014 09:15
I have contacted them. But they only operate 9-5 from what i can gather. the sim package says i should just insert and it will work.
Can't call from work as I work in a hospital and I'm never using the online chat again as they can't do anything, are rude and barely understand english. Took 35 minutes in a chat to get a sim sent out to a random old address even though i confirmed my address in the stupidly long chat. They must've asked me a dozen times am i trying to get a new sim! Even though they had cancelled my sim 4 days before when I first asked for a replacement and they didn't send out a replacement.

Re: Replacement SIM card
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on 17-12-2014 09:17

Re: Replacement SIM card
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on 17-12-2014 09:20
Opening times.
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Christmas Opening Hours.
Christmas Eve 08:00 - 18:00
Christmas Day 09:00 - 14:00
Boxing Day 10:00 - 16:00
New Year's Eve 08:00 - 18:00
New Year's Day 10:00 - 16:00
Re: Replacement SIM card
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on 17-12-2014 09:20

Re: Replacement SIM card
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on 17-12-2014 09:21
Monthly, have been for many years. Phone was lost on the 6th, asked for a replacement SIM on the 7th, it arrived on the 16th and it's now the 17th and still no working sim.
If you go into a store for a replacement sim they charge you. That is what I have been told in the store and on the chat and on the phone with O2.