Replacement SIM card

[Anonymous]

Hi,

after waiting 10 days my replacement SIM card finally arrives and it doesn't work! I get “SIM not provisioned. Error MM2” which when I google it I get that I have to go to O2 and enter my mobile number and they will text me a code.

Of course no code arrived as MY SIM DOESN'T WORK. What sort of dodgy thing is this?

Is this because I am on a package they no longer offer and want me to leave O2?

How do I get my phone working? Lord knows how many texts and calls I have missed, especially in the weeks coming up to xmas!

Frank

[Cleoriff Level 94: Supreme]

Hi @Anonymous 

I know its a bit inconvenient but is there any chance you could get into your local O2 store? They could change the sim and get it set up for you?

[Anonymous]

If it's a contract sim they are sent out un activated.

Ring O2 Customer Services. 202 for Contract / 8002 for Business. http://www.o2.co.uk/contactus to have it activated.

SIM cards can be picked up from any O2 HighStreet shop - take ID for a contract version.

Payg ones can be ordered via https://www.o2.co.uk/freesim/

[Anonymous]

Been told not to do that or they will charge me!

[Anonymous]

Charge you for a SIM card ?

Replacement ones are free as they sim swap your number and tariff to the new blank one.

Payg ones are free but they do ask a person to credit £10 before leaving the shop which is then used to pay for a payg tariff a person chooses etc.

[Anonymous]

I have contacted them. But they only operate 9-5 from what i can gather. the sim package says i should just insert and it will work.

Can't call from work as I work in a hospital and I'm never using the online chat again as they can't do anything, are rude and barely understand english. Took 35 minutes in a chat to get a sim sent out to a random old address even though i confirmed my address in the stupidly long chat. They must've asked me a dozen times am i trying to get a new sim! Even though they had cancelled my sim 4 days before when I first asked for a replacement and they didn't send out a replacement.

[Anonymous]

Are you on a monthly contract or are you on Payg ?

[Anonymous]

Opening times.

Monday - Friday 08:00 - 21:00

Saturday 08:00 - 20:00

Sunday 08:00 - 18:00


Christmas Opening Hours.

Christmas Eve 08:00 - 18:00

Christmas Day 09:00 - 14:00

Boxing Day 10:00 - 16:00

New Year's Eve 08:00 - 18:00

New Year's Day 10:00 - 16:00

[Cleoriff Level 94: Supreme]

Hi Frank. One of the reasons I suggested going instore. I would imagine this close to Christmas it would be sorted far more quickly for you (Well I hope it would)

As I say...inconvenient I know.... but probably the quickest way

[Anonymous]

Monthly, have been for many years. Phone was lost on the 6th, asked for a replacement SIM on the 7th, it arrived on the 16th and it's now the 17th and still no working sim.

If you go into a store for a replacement sim they charge you. That is what I have been told in the store and on the chat and on the phone with O2.