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Anonymous
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Re: Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

Got through today but had an unsatisfactory experience.

Probably should have read here first.

45 mins of chat trying to get an upgrade or sim only deal as I am at my contract end.

Frustratedly ending by cancelling account and asking for PAC.

 

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Posts: 84,544
Topics: 716
Registered: ‎14-01-2013

Re: Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

Hi

You will see we have a long thread here on Live Chat and feedback...

http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/td-p/566792

*The Game Is On*

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Anonymous
Posts: 0

Re: Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

Shame that O2 allow this to represent customer service.
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Posts: 84,544
Topics: 716
Registered: ‎14-01-2013

Re: Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

Agree @Anonymous  Which is why all this sort of info gets fed back from here....in the hope that improvements can be made..Smiley Wink

*The Game Is On*

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