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Tried chat 4 times today. Waited 20 minutes, 20 minutes, 40 minutes and 30 minutes. Anyone?

Anonymous
Not applicable

Tried chat 4 time. Waited 30, 30, 4o and 30 minutes. How do you get to speak tp someone?

Message 1 of 14
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Anonymous
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Got through today but had an unsatisfactory experience.

Probably should have read here first.

45 mins of chat trying to get an upgrade or sim only deal as I am at my contract end.

Frustratedly ending by cancelling account and asking for PAC.

 

Message 11 of 14
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Cleoriff
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Hi

You will see we have a long thread here on Live Chat and feedback...

http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/td-p/566792

Veritas Numquam Perit

Girl in a jacket
Message 12 of 14
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Anonymous
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Shame that O2 allow this to represent customer service.
Message 13 of 14
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Cleoriff
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Agree @Anonymous  Which is why all this sort of info gets fed back from here....in the hope that improvements can be made..:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 14 of 14
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