Transferring number to replacement sim card

[Anonymous]

Hi everyone. Few weeks ago I lost my phone. I went to o2 store for replacement sim card. They gave me and told me that I need to activate it by myself, so when I came back home I went online and asked one of o2 staff to activate it. He said it will be activited in next 4 or 6 hours. After 24 hours, I went online again, because it wasn't activated. They told me that I need to wait another 24 hours. After 4 days I went again online and they told me I need to wait 4 hours more and this time it will be activated. But gues what? It is not activated after few days.

So my question is how to transfer my number faster? I need my old number! 

Thanks.

[MI5]

Is the new phone you are using unlocked or on the O2 network? Can't think of any other reason why your swap shouldn't have gone through by now..... ?

[Anonymous]

Samsung galaxy mini, I have used it for a year. It wasn't be locked. I tired of contacting o2 to swap my number, because everytime they saying same stuff. Im confused.

[jonsie]

If your old number is still working and you can't understand what customer service are doing then maybe your best option would be to go into your local O2 store and they can hopefully figure out what the problem is.

[Anonymous · Accepted solution]

One of o2 staff told me that she blocked my old phone and number. If I go to o2 store they tell me to call customer service... But I will try my luck at o2 store today.

EDIT: I just contacted them again and finaly I got it sorted out! I think...  Reason why I was waiting so long is that there waas fault with replecement card and Monty (O2 staff) said that he is sending me replecement card with my number and the same balance before loosing phone. So wish me luck guys. If there will be errors again I will move to other carrier...