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When and how to cancel my O2 Pay Monthly Contract

Anonymous
Not applicable

I am wondering when and how to cancel my O2 contract.

 

How do I give my thirty day notice to cancel my contract, and then how do I actually cancel my contract?

 

Also, how do I find out the end-date of my contract?

 

Thanks to anyone who can answer these questions.

 

Community_STS_PAC2.png
Community_STS_1.png Community_STS_2.png

 


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MI5
Level 94: Supreme
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Check in "MY O2" for your end data. To give notice just call 202 from your phone and tell CS you want to cancel...

 

Community Manager edit: You can also use the in app messaging option. More info here Guide: How-to guide for My O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Check in "MY O2" for your end data. To give notice just call 202 from your phone and tell CS you want to cancel...

 

Community Manager edit: You can also use the in app messaging option. More info here Guide: How-to guide for My O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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You can find out the end date of your contract in My O2 or by calling customer service. Just give 30 days notice over the phone.

 

If you want to keep your number and take it to another network, ask for your PAC code which you give to your new network. Using the PAC code will end your contract and O2 will send you a final bill.

 

If you just want to transfer your number to O2 P&G customer service will arrange that for you.

 

If you do nothing, your contract carries on a rolling 30 day contract until you give notice.

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