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Transferred my number

Ibby1
Level 1: Joiner
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I have transferred my number from other network when my contract finished but O2 is still charging me for last 2 months. I have provided the evidence of my number being transferred to my brokers Aerial and they said they need to investigate what’s the error in O2 system.

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Cleoriff
Level 94: Supreme
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@Ibby1 

Did  you have any outstanding payments left on your previous contract? If you are now with Aerial, that means they have put you on a Business contract.

We are customers like yourself so I suggest you contact payment management and they will look at your account.

give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW)

Veritas Numquam Perit

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pgn
Level 76: Forum Legend
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You will need to get in touch with Aerial, as you will have been moved to a Business account with them and using their support and billing, @Ibby1 

All the stories about Aerial Direct can be found here, if any of them give you any comfort:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=aerial&sort_by=-topicPostDate&collapse...

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