Solved: Re: Top-up

Anonymous · ‎21-09-2015

Topped up £10 on the 17th Sept, it now appears I've lost all my free texts etc, What have I done wrong?

MI5 · ‎21-09-2015

What I mean is, what date do your allowances start on?
They only renew once a month so if they have been used up they won't renew until the anniversary date.
In the meantime, you would be using the £10 as credit to pay for calls or texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-09-2015

When is your anniversary date?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-09-2015

the last up date was the 18th sept.

MI5 · ‎21-09-2015

What I mean is, what date do your allowances start on?
They only renew once a month so if they have been used up they won't renew until the anniversary date.
In the meantime, you would be using the £10 as credit to pay for calls or texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-09-2015

Sorry, the last top-up date deadline was the 18th September.

Anonymous · ‎21-09-2015

The allowances, I think started on the 18th Sept.

MI5 · ‎21-09-2015

Can you check your My O2 http://www.o2.co.uk/myo2 for remaining allowances, credit and tariff details please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-09-2015

It's saying I did not have enough credit on my phone to get the next Bundle tariff which is £10. When I topped up on the 17th Sept, that put my balance up to over £11.50p, I think.Should that not have allowed me the next months bundle?

MI5 · ‎21-09-2015

I would assume that between topping up on the 17th and the renewal date of the 18th you used some credit which dropped your balance below £10.00.
I cannot check that detail on your account but if you call 4445 and speak to CS they can.
You could also try live chat http://www.o2.co.uk/contactus but you are better off trying to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-09-2015

Not sure if I said, I have £1.43p credit left.

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