on 20-07-2025 19:24
on 20-07-2025 19:55
Sound like you are on a Big Bundle Plan
You credit will have been exchanged for calls, text and data allowances
https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles
on 20-07-2025 20:45
If not on a bundle, you need to contact O2 as we can't access accounts from here Guide: How to find help & contact O2