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Top up refund

Sulaiman
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I have just topped up my account and added £15 but o2 has taken money from my account and given me a tariff which I do not want. How do I get my money back?
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MI5
Level 94: Supreme
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@Sulaiman 

Call 4445 and they will change it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Sulaiman 

You can't get a refund on PAYG top ups, sorry.

The credit you added is taken to pay for the bundle you are on which can be seen and changed (once per month) in your MyO2 http://www.o2.co.uk/myo2

O2 no longer do a basic PAYG, they are all bundles now 

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Sulaiman
Level 1: Joiner
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I wasn’t on the bundle that they have given me
Message 3 of 4
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MI5
Level 94: Supreme
  • 143439 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Sulaiman 

Call 4445 and they will change it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
558 Views