Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My number has not been transfered

Hi there I have had a new phone with a new chip I have alwasy been an 02 customer so thought it would be simple to keep my new number, and the new phone did work straight away until this morning where my network was no longer available and I can only...

Resolved! Apple Watch/ direct debit

Want to get an Apple Watch, and I can’t do this without a direct debit. I would like to set up a direct debit for the 24th of each month

Resolved! Disney+ Extra

Ok so I just signed up to a new contract and activated my Disney+ 6 months free which all worked fine. The problem I'm having is when I go back to MyO2 page it is still telling me that I need to activate the Disney+ extra. I've clicked through that l...

My app does not work

It does not work

Leaving O2 Whilst still in contract

Hi, I am looking at leaving O2 and going back to my previous provider (EE) as the reception is appalling and I drive all over the country and to say it is patchy would be an understatment. Even when I have full 4G signal the download speeds are disma...

Disney+ free extra

A little help please. When i joined o2 i had the free Disney+ extra for 6 months which ends next month. About a month ago i upgraded my phone and got a free extra and i asked the staff in store if i could have the Disney extra again and got told yes ...

Resolved! O2 paying off contract

Today I got a call from someone claiming to be with O2 and offering to pay off my remaining contract due to the separation with Carphone warehouse. I hung up because it sounded too good to be true but I just wanted to check that it was a scam. Anyone...

Cancellation

I’d like to cancel my Disney subscription please

Final phone bill I didn’t expect?

Hello I cancelled my contract 1 day before it was due to end and this month I’ve been billed my usual £50 bill. My contract is def cancelled as it says on my o2 I have no devices. Why have I been billed this final £50! I already paid a bill last mont...

Resolved! Re: Double payment

Hi i paid my phone bill earlier than it was meant to b paid but you guys still took another payment on the actual day it was due even tho I had no remaining balance on my account

O2

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