Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Lost phone.

I've lost my phone. How do I find out my sim no?

Kevin9 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Why can we not make free calls to support? the 202 number is dead?

I tried calling to check when my contract is over, 202 rings then dies in a second. I then tried the landline pay number that gets you in a menus system. I chose the "are you thinking of leaving O2" option and ended in a huge queue. They must be lini...

Anonymous by Not applicable
  • 16 replies
  • 0 kudos

Resolved! Do 999 calls not show on bill?

Do 999 calls not show on pay monthly itemised bill? I need proof of a 999 call I made to the police in September 2017, I contacted live chat and the person did not really undertsand what I was on about. They did not seem to understand what emergency ...


My data had been halved spoke to customer service for half hour on Thursday , said sorry and it would be back within 24 hours .... sat eve , still nothing .... not impressed

Rob3 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! When to cancel your contract?

Hi, so I know what phone number to phone and I know what a PAC code is but every 2 years the actual process of cancelling a contract drives me nuts. My renewal date is 28th August 2019. What date do I phone up to request my PAC code if I want to fini...

Sasuke92 by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! Why cant i pay off my contract early?

O2 rep has just informed me (when I called requesting a PAC) that I cannot leave O2 until my minimum term ends in September. I offered to pay the remaining months fees/tarriff. But wont let me pay off the contract, but can upgrade for less than the r...

cowlers by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! O2 contract not in my name

Hi,My ex took out a phone contract for me and I’m around 14 months into it. Its on an o2 Refresh. The question is how do I go about cancelling the contract myself as me and my ex are less than civil and communication between each other is non existen...

Resolved! Hi priced Numbers

What are the higher priced numbers

DDB by Level 1: Joiner
  • 2 replies
  • 0 kudos