Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying my settlement

Hello, I’m wanting to pay off my remaining balance in full early as I have ordered a new phone with another network

Resolved! Why does o2 make it impossible to contact them

U took money from my bank and am not even customer now its impossible to contact u robbing company

Resolved! Help. Phone is dead. Need to upgrade to a new one, live chat not answering

My phone was water damaged and is dead. It was fully paid, I only had an airtime plan. My account says I can upgrade, I select a phone to buy with a device plan, but it requires a new airtime plan. Fair enough I guess, but I can't check out, because ...

Help required with blacklisted device

Hi, I'm really hoping someone can help or get this escalated as I'm very frustrated right now. I bought a device...a private purchase not from O2 back in June. This was a sealed brand new Galaxy Fold just before O2 started offering it for sale themse...

Extra Vat

Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account a...

Resolved! Add extra number

Is it possible to add an extra number to my phone contract using just one phone

Resolved! Refund payment not received

How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!!

Change number

Please can someone explain how to change my number? Im on a monthly contract and I am aware you get one free number change

Resolved! 02 insurance claims

My daughter has smashed her 02 A10 phone screen by accident an i wanted to make a claim for it to be repaired

Resolved! Leaving o2

I’ve got 2 months left of my refresh contract. Thankfully I am leaving and going to another network as o2 seem to turn their heads that there is a problem with the signal here. I am trying to leave now and pay off the rest of my device plan. I’m not ...

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