Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 253291 Views
  • 2 replies
  • 2 kudos

Resolved! No way of contacting O2 for help?

So are O2 fobbing everyone off to use this forum for all help? The contact page has no contact details whatever, not even an email address. Live Chat appears for about half a second a day, if you're lucky. The help content is very extensive but if yo...

jimness by Level 1: Joiner
  • 1103 Views
  • 6 replies
  • 0 kudos

Resolved! How to open a chat window?

It takes half an hour to get O2 to answer the phone, so how can I open a chat window online? (It comes up randomly, but never when you want it.)

Ray_M by Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Problem with connection signal and ****** internet...

Hello everyone. My problem is from begin to O2. I pay 20f for 100gb of internet but my connection is not pure... usually i had 2 degree of connection what is very very bad.... i can't play the games and speak with people by whatsapp etc... IS it only...

Balance from PAYG

I recently moved my PAYG across to pay monthly. Does anyone know if I will get my balance I had on my PAYG account transferred over automatically or do I need to ask for it. I had an airtime credit and a saved balance from all my top ups.Thanks

Resolved! Change tariff

I’ve been wanting to change my tariff for a while bow but whenever I click on it it doesn’t give me an option. I’m paying too much money and I hate it. Does anyone have any advice?

Amy_G by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! spam text

Today, I received text message from +447377896512, below;From O2:Your O2 account has been suspended because a payment couldn't be taken. Please confirm your derails here immediatelyhttps://o2-billsupport.co I checked my account and there is no pendin...

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jesmond by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Complete service breakdown after tariff change

I have a sim-only pay monthly contract with O2. Recently it expired and I entered a new one with a different tariff. Firstly, I was unable to connect to the network at all. I thought my sim had been deactivated and that I had to wait for a new one! I...

WarrenB by Level 1: Joiner
  • 1863 Views
  • 8 replies
  • 0 kudos

Resolved! An unrecognised number

I received a text today from 07535 888863 Supposedly from 02 stating..... I quote: WE WERE UNABLE TO PROCESSYOUR LATEST BILL. IN ORDER TO AVOID FEES, PLEASE UPDATE YOUR PAYMENT METHOD INFORMATION VIA https;//o2.uk.pr5g.com/o2=2 All my texts from 02 i...

Squeaky by Level 1: Joiner
  • 1129 Views
  • 7 replies
  • 0 kudos

Resolved! Old series 5 watch

I have sold my old series 5 watch but I’ve just checked my account and it says I’ve still to pay it monthly but I upgraded to the new series 6 as I’m on 02 refresh

James37 by Level 1: Joiner
  • 1314 Views
  • 6 replies
  • 0 kudos