Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charges

Hi there, I am getting charges every month from Google Play stored I haven’t had an Android phone for around 4 / 5 years, why is this and can I get refunded????

Dangerous scam messages with dangerous links?

Just receieved a txt message - apparently from O2 but sent from +447960568736.It says:O2: We were unable to process your latest payment. In order to avoid fees, please update your information via: https://o2.uk.inv-no9982.com/o2=2Using the O2 website...

pay off the old debt

A few years ago my girlfriend took out a monthly contract, she had to use my bank account as she doesn't have a direct debit account. Unfortunately for whatever reason she didn't finish paying the phone off and now my credit score has been affected, ...

Discount

Hi I work for a company called one stop stores. Dose this entitle me to any discount on my account as one of my work colleagues told me she got discount on her account.

Cancelling Contract

Hi there, I've decided to cancel my contract with o2 and wish to return my phone and receive a full refund. I received the phone yesterday (refurbished iPhone 11 Pro). I took out the phone, put in the new sim card, and tried to turn the phone on. Not...

Resolved! Screen pop up messages

I have a Galaxy S10+. Only owned it for a few months but every time the phone puts up a message on screen, such as "1 email deleted", this message will not disapear unless you re-set the phone. Is the phone faulty, what can be done to fix this very a...

Click and collect an order

Two days I ordered a pay monthly phone I’m a new customer and I went in store to collect it cuz on the download receipt it said I could go collect it at such date but I got there they said it hasn’t arrived and I would get a text I’ve also saw that I...

Resolved! Upgrade found through third party

I have a current contract with O2 and I am eligible for an upgrade from today, I have found a deal with O2 but through a third party. If I order the phone I've found through the third party, what do I need to do with regards to keeping my number? As ...

Consolidated bill

Hi there,I need to provide one consolidated bill for my employer (they pay), that shows the combined cost of device and airtime plan.I see an answer to a similar question but it doesn’t address this. Hope someone can help!Thanks.

Text messages

How can I verify the text below, I am unable to get hold of O2O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety]Phone number used +44 7983 140477ANDO2:We were unable...

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