02 insurance claims

[Sylvia2]

My daughter has smashed her 02 A10 phone screen by accident an i wanted to make a claim for it to be repaired

[MI5 · Accepted solution]

@Sylvia2 

https://www.o2.co.uk/help/digital-services/o2-insurance

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Sylvia2]

I have tried 202 but it is just cutting me off

[Cleoriff]

@Sylvia2 

There are other numbers in the guide above. You have to keep trying.

[MI5]

@Sylvia2 

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Click the link to see the numbers to try.