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SIM size

DP1959
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Hi, I've kust been sold a new phone but it takes a different size SIM card, reception here is rubbish so I cannot call 202 as their Help item  says nor can I get into a store. Can you order a replacement SIM on line? Thank you

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MI5
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@DP1959 

Your only option is to call from another phone or via Skype.

All numbers and Skype help here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
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@DP1959 

Unless your sim is very old, it will be a 3 in 1 so you can just push out the middle to make a nano sim.

At 1pMobile we are here to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Hi @DP1959 

Are you sure your old sim wont push out to correct size? ie

sim card.jpg

 

If not you can order a new one via the shop https://www.o2.co.uk/shop/sim-cards 

Veritas Numquam Perit

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DP1959
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Hi, its a very old Sim, I have had it seven years! and its a pay monthly not pay as you go.

 

I do not want to change the package and I looked at the shop and that is only for new customers wanting a new package?

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MI5
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@DP1959 

Your only option is to call from another phone or via Skype.

All numbers and Skype help here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DP1959
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aha, I just checked and it does pop out to a smaller one- solved! Thank you so much

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DP1959
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So, I just checked and it does pop out to a smaller one- solved! Thank you so much

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MI5
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Welcome wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Good. Pleased for you @DP1959 

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