Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bad reception

I had an up grade .. brand new phone four weeks ago. Ever since I have had problems with the reception from 02 . Certain areas especially the pe7 area.I've spoken to 02 and you keep fobbin me off with 'Oh there's quite a lot of traffic in that area!'...

Isaint by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! iPad Pro

I’ve been having trouble for 3 days now trying to get an iPad on a pay monthly contract.I tried doing it online Friday, which it kept saying my card was invalid. So I rang up and spoke to someone on the phone, who said that I had passed the credit ch...

ZoeAnn89 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Setting up to go to Spain

How best should I set up my iPhone 5S (I pay monthly) to go to Spain early June for 10 days. I'm likely to need Google Maps as were walking about 10 miles'day in the countryside in central Spain. Also to send picture messages back home and some phone...

davowolf by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Aviation Charge - £100 fine for 200mb of Data

Just got off my flight from Australia back to sunny England to be notified my phone bill for the month will be £181 - despite having EU/International data allowance on my bolt ins.Having been in the o2 shop, they insisted I would be able to get it re...

New contract complete farse

I am an EE mobile customer but wanted the 512Gb iPad which EE don't do so ordered one pay monthly from O2. Everything went through as expected, order was completed and showing as ready to collect. I went to the store to collect and was told I needed ...

Data roaming

I am traveling overseas in NZ but i cant get my data roaming to work. I cant use whatsapp or send messages. I bought a bolt on international roaming package yesterday but it still doesnt seem to be working.

Garymcg by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Cannot see my bills

Hi, my last bill I can see is the December 2017. Where can I find my bills since then? Also, I received an e-mail from you stating that my airtime was £75.46 last month. I am not sure why it is so much. Can you help please? Thank you, Natalia

Natalia by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! change of address

i want to check that you have the correct address for me

Kate01 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Payment failure, outstanding bill, can't call phone barred.

Morning o2 people, I don't know where to start with this... i've possibly had the worst customer experience so far in my life this week I'm usually for online chat and support tools but the one you guys have isn't worth the wages. Let me give a littl...

YorkiePud by Level 2: Apprentice
  • 14 replies
  • 0 kudos

paid bill 3 times o2 thieves

I paid our bill on the 15th through their website, no text to say received,so thought there was glitch so paid it again on the 18th , still not received !!!! they restricted the phone on the 21st may so had to pay it online again, guess what STILL NO...

heatherp6 by Level 1: Joiner
  • 9 replies
  • 0 kudos