@Sulaiman
You can't get a refund on PAYG top ups, sorry.
The credit you added is taken to pay for the bundle you are on which can be seen and changed (once per month) in your MyO2 http://www.o2.co.uk/myo2
O2 no longer do a basic PAYG, they are all bundles now
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
