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Top up credit question

Starry-eyed
Level 1: Joiner
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I didn't know until I lost 35p of my credit yesterday that I couldn't send a photo as a text with my big bundle tariff.

I had topped up ready for my next big bundle and now I am just 35p short! What if anything can I do to stop having an unusable £9.65 credit left on my phone, when what I need is a £10 credit for my next big bundle please?

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MI5
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Your only hope is to explain to CS that you have made a mistake and ask them to refund you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Your only hope is to explain to CS that you have made a mistake and ask them to refund you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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Sending a photo as a text is classed as an MMS (Multimedia Messaging Service) and is chargeable. As @MI5 has suggested, you'll need to speak to customer service. Be aware that the call will also be chargeable.

I DO NOT WORK FOR O2



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jonsie
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I'm sure customer service will refund as a gogw as a one off.

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Starry-eyed
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Thank you for the advice. I contacted CS and they have credited me back the 35p and so I now have my next big bundle. I won't make the same mistake again! Thank you.

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jonsie
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MI5
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Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Starry-eyed
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I think O2 have been very fair in my dealings so far and I was glad of your advice, as I didn't know what to do next. Thank you all.

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MI5
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Our pleasure.
Feel free to come back if you have any more problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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