Top up credit question

[Starry-eyed]

I didn't know until I lost 35p of my credit yesterday that I couldn't send a photo as a text with my big bundle tariff.

I had topped up ready for my next big bundle and now I am just 35p short! What if anything can I do to stop having an unusable £9.65 credit left on my phone, when what I need is a £10 credit for my next big bundle please?

[MI5 · Accepted solution]

Your only hope is to explain to CS that you have made a mistake and ask them to refund you http://www.o2.co.uk/contactus

[Bambino]

Sending a photo as a text is classed as an MMS (Multimedia Messaging Service) and is chargeable. As @MI5 has suggested, you'll need to speak to customer service. Be aware that the call will also be chargeable.

[jonsie]

I'm sure customer service will refund as a gogw as a one off.

[Starry-eyed]

Thank you for the advice. I contacted CS and they have credited me back the 35p and so I now have my next big bundle. I won't make the same mistake again! Thank you.

[jonsie]

Nice one

[MI5]

Good to hear

[Starry-eyed]

I think O2 have been very fair in my dealings so far and I was glad of your advice, as I didn't know what to do next. Thank you all.

[MI5]

Our pleasure.
Feel free to come back if you have any more problems.