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Level 1: Joiner
Posts: 1
Registered: ‎09-06-2019
Accepted Solution

Taptronics

Unknown charges on my 02 bill
Posts: 97,245
Topics: 758
Registered: ‎14-01-2013

Re: Taptronics

Posts: 114,420
Topics: 569
Solutions: 15,480
Registered: ‎04-04-2012

Re: Taptronics

@PEETEE74 Have a look here too https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Taptronics

Hey @PEETEE74, did the advice above help you understand those charges on your bill better?

 

If you need any further advice, do give us a shout please, and welcome to the community! sun

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Level 1: Joiner
Posts: 2
Registered: ‎29-11-2019

Re: Taptronics

I just got hit by this legalised fraud. Found I had been subscribed to a Taptronics Health App- which I definitely hadn't.  I guess they try this as Health is popular.

There is no Taptronic app on my phone, and I can't even find one on the app store from Taptronic, so how could they charge me £3 per month for something that doesnt exist?

 

On to O2 help, firstly they tell me I subscribed, which obviously they can't prove.  Then they will block further charges.  I got so cross that they were telling me they intended to keep the first charges I told them I would cancel the account.  I got a refund!

 

O2 need to stop this relationship- it is clear that Taptronic are defrauding O2 customers with O2 consent and support- after all they get a huge amount of money from them!!!

Shame on you O2

Level 1: Joiner
Posts: 1
Registered: ‎22-04-2014

Re: Taptronics

Hi,
Hi have notice today that I have been charged £3 a week for the past 15 or 16 months.
Did I just read on one of the comments that O2 and most mobile service providers get a % on this charge???
Unbelivable. I am seeking legal advise. I am sure this is not legal. I am not a legal expert but no win no fee people will take care of O2 and get me the right refund/compensation.
I am also dropping a word to Martin Lewis so in the event that it gets worse he will know better how to deal with this to advise the crowd that follows his advise.
I have raised this today with O2 but I am absolutely furious about it.
O2 lost me today and will alert friends and family to prevent them to be scammed by O2 and their"3rd party"(business partners).
Not having any of it.
Level 39: Midshipman
Posts: 2,150
Registered: ‎04-04-2012

Re: Taptronics

@lufisoares

Im sorry to be the bearer of bad news:

It is your responsibility to check your bill for any charges that you don't recognise and report to o2, you have taken 16 months to notice these so o2 and many other will deem that you accepted and knew about these charges.

Martin Lewis will do *beep!* all about this, as he has in the past...

o2 dont owe you anything, contact the content provider and they should help, although im sure they will tell you the same.

Also check out this guide: and have a google for payforitsucks

https://community.o2.co.uk/t5/Welcome-News/Charge-to-Mobile-amp-Premium-SMS-A-Community-Guide/m-p/12...
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts