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Hi @Kazla, I hope all the information in the links above help you get this sorted, but please do let us know if you have any other questions 
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The regulator (PSA) has fined Taptronic £1,250,000 in respect of the Fitguru "service" (but it is unlikely ever to be paid!). Taptronic have also been ordered to issue refunds, so if you failed to obtain a refund you should now try again. If there was any justice, O2 should also have faced a fine for their continued participation in the scam, but PSA lack the power to sanction the MNOs. O2 will have taken at least 20% of the fraudulent "subscriptions", but will face no action and will be allowed to keep their ill-gotten gains!
The regulator discovered that malware was responsible for many of the fraudulent subscriptions. Indeed, one of their test phones became "subscribed" while locked and idle!
