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Unwanted charges

Kazla
Level 1: Joiner
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I have been charged £12 this month by Taptronic.  I have no idea what this is and wondered how to stop these charges

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MI5
Level 94: Supreme
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@Kazla see help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ 

Forum petition here too https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143428 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Kazla see help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ 

Forum petition here too https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Kazla, I hope all the information in the links above help you get this sorted, but please do let us know if you have any other questions slight_smile

 

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Payforit_Sucks
Level 17: Luminescent
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@Kazla 

 The regulator (PSA) has fined Taptronic £1,250,000 in respect of the Fitguru "service" (but it is unlikely ever to be paid!). Taptronic have also been ordered to issue refunds, so if you failed to obtain a refund you should now try again. If there was any justice, O2 should also have faced a fine for their continued participation in the scam, but PSA lack the power to sanction the MNOs. O2 will have taken at least 20% of the fraudulent "subscriptions", but will face no action and will be allowed to keep their ill-gotten gains!

The regulator discovered that malware was responsible for many of the fraudulent subscriptions. Indeed, one of their test phones became "subscribed" while locked and idle!

 

Screenshot 2021-09-08 18.26.36.png O2's continued involvement in this scam for years after it was first brought to their attention is disgraceful. https://psauthority.org.uk/for-business/adjudications/2021/9/taptronic-fzc-152741-track-2-500d1951-c...

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to these scams. Join our Facebook Group
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