Fitguru scam

[joebbray98]

I just received this text

FreeMsg: Thank you for subscribing to fitguru for £3.00 per week from Taptronic until you text STOP to 64055. HELP? 03302231099

I've never heard of them and wasn't even om my phone during the time this happened so I have no idea how they got my number and not only that my details.

Someone help I've never experienced this like ever

[Glory1 · Accepted solution]

Hi @joebbray98

Text STOP immediately to the number provided to avoid  any further money being debited to your account. Also please see

 https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and

https://payforitsucks.co.uk/

You should also contact Customer Services and ask for the following bars to be placed on your account to avoid any future problems:

Direct to bill debits

Premium rate number charges

Good luck and welcome to the forum 

[Marjo]

Hi @joebbray98, sorry to hear that you've had unwanted charges on your bill. 😞 There's good information above from our member @Glory1 on what to do in these situations but let us know if you have any further questions the community could help you with.

[Payforit_Sucks]

@joebbray98 The regulator (PSA) has fined Taptronic £1,250,000 in respect of the Fitguru "service" (but it is unlikely ever to be paid!). Taptronic have also been ordered to issue refunds, so if you failed to obtain a refund you should now try again. If there was any justice, O2 should also have faced a fine for their continued participation in the scam, but PSA lack the power to do so. O2 will have taken at least 20% of the proceeds, but will face no action!

The regulator discovered that malware was responsible for many of the fraudulent subscriptions. Indeed, one of their test phones became "subscribed" while locked and idle!

 O2's continued involvement in this scam for years after it was first brought to their attention is disgraceful. https://psauthority.org.uk/for-business/adjudications/2021/9/taptronic-fzc-152741-track-2-500d1951-c...