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Switching from pay as you go to pay monthly

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Leona844
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on ‎22-12-2018 10:33

on ‎22-12-2018 10:33

Two days ago I got a contract for a new phone and was told that it would take up to 24hrs to transfer my old number to the new sim. It's been over 48hrs and my number sill is not being recognised how long does it usually take?
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MI5
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on ‎22-12-2018 10:47

on ‎22-12-2018 10:47

@Leona844 

It's 2 working days but the weekends don't count. Earliest will be Monday but with it being Christmas it may not change until the 27th .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎22-12-2018 10:47

on ‎22-12-2018 10:47

@Leona844 

It's 2 working days but the weekends don't count. Earliest will be Monday but with it being Christmas it may not change until the 27th .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎22-12-2018 16:32

on ‎22-12-2018 16:32

It might be as well to call them on Monday morning to check it is being processed.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎24-12-2018 11:10

on ‎24-12-2018 11:10

Hi @Leona844, and welcome to the forum Wave I hope you found the information above useful, but please do let us know how you get on with this slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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