This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Switching from pay as you go to pay monthly

Go to solution
Leona844
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-12-2018 10:33

on ‎22-12-2018 10:33

Two days ago I got a contract for a new phone and was told that it would take up to 24hrs to transfer my old number to the new sim. It's been over 48hrs and my number sill is not being recognised how long does it usually take?
Message 1 of 4
895 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152180 Posts
  • 651 Topics
  • 28996 Solutions
Registered:

on ‎22-12-2018 10:47

on ‎22-12-2018 10:47

@Leona844 

It's 2 working days but the weekends don't count. Earliest will be Monday but with it being Christmas it may not change until the 27th .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
892 Views
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152180 Posts
  • 651 Topics
  • 28996 Solutions
Registered:

on ‎22-12-2018 10:47

on ‎22-12-2018 10:47

@Leona844 

It's 2 working days but the weekends don't count. Earliest will be Monday but with it being Christmas it may not change until the 27th .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
893 Views

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 96020 Posts
  • 612 Topics
  • 7167 Solutions
Registered:

on ‎22-12-2018 16:32

on ‎22-12-2018 16:32

It might be as well to call them on Monday morning to check it is being processed.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
846 Views

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎24-12-2018 11:10

on ‎24-12-2018 11:10

Hi @Leona844, and welcome to the forum Wave I hope you found the information above useful, but please do let us know how you get on with this slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
824 Views
0 Kudos
Top Kudoed Authors
View All
Top