Switch up terms changing 19th July.

[Soks99]

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

[Abdul4]

Refresh contracts are expensive. 

Keeping phone on installments and switching to sim only contract saves money if you are not planning to upgrade the phone. If that make sense

[Oxonian]

@Abdul4 

Another option to explore is buying your handset from the manufacturer or from a retailer, and going SIM-only with the network. 👍

I agree that Refresh can be expensive, but it is a reasonable deal for those who want a new 'phone every three months. 😀

[madasaf1sh]

It all depends on what value you put on having the latest tech every few months, and you are paying for that..  @Abdul4 

Switch Up isnt for everyone, and the best way is to buy from the likes of Amazon as they do sim only phones and you can pay over a few months interest free (subject to Amazon Terms).. 

And a lot of people like it, and have done for the past 20 years or so having the phone and airtime bundled...

[Pipstop78]

I got a email the other day from 02 about this switch up 

[smiler1]

Had the same email saying I could cancel my airtime contract (music to my ears as regret moving to O2 due to very poor signal) and contacted CS. Was told I could cancel but would have to pay the remining months of my airtime contract. Argued that this wasn't what my email said but she refused to budge. Even implied that if I cancelled airtime I would also need to pay off my device plan. She then looked into my account and said there was no record of an email being sent. Eventually, and politely, hung up. Next day I went into a store armed with a printout of said email and also ready to show it in kmy email account on my device. Was told, within 10 seconds that what I was told over the phone was correct. Asked the CS to point out in the emial where it says the reaminder was to be paid if cancelling. She just kept saying I would need to pay, like a broken record. I would be able to pay both my airtime and device plans off if required, but I don't see why I should. This, to me, is fraud on O2's part. If anyone gets any further forward on this issue, hopefully before 30th May, PLEASE post on here to help others like myself. 

[Enlli]

Not fraud but the usual lack of communication with a hint of incompetence 

[gmarkj]

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@smiler1 wrote:

Had the same email saying I could cancel my airtime contract (music to my ears as regret moving to O2 due to very poor signal) and contacted CS. Was told I could cancel but would have to pay the remining months of my airtime contract. Argued that this wasn't what my email said but she refused to budge. Even implied that if I cancelled airtime I would also need to pay off my device plan. She then looked into my account and said there was no record of an email being sent. Eventually, and politely, hung up. Next day I went into a store armed with a printout of said email and also ready to show it in kmy email account on my device. Was told, within 10 seconds that what I was told over the phone was correct. Asked the CS to point out in the emial where it says the reaminder was to be paid if cancelling. She just kept saying I would need to pay, like a broken record. I would be able to pay both my airtime and device plans off if required, but I don't see why I should. This, to me, is fraud on O2's part. If anyone gets any further forward on this issue, hopefully before 30th May, PLEASE post on here to help others like myself. 

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@Dave-O2 ?

[Dave-O2]

Thanks for the tag @gmarkj 

@smiler1 Can you please drop me a PM with some more details and I'll take a look 👍

[Heych91]

Hi Dave

Can I do the same? 

I have the same email, O2 tell me I can’t cancel, despite having an email saying so. 

If I cannot cancel then they cannot change my terms, so unless I can get cancelled ASAP, I will be going for legal advice. 

Best, 

Haydn 

[pgn]

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@Heych91 wrote:

Hi Dave

Can I do the same? 

I have the same email, O2 tell me I can’t cancel, despite having an email saying so. 

If I cannot cancel then they cannot change my terms, so unless I can get cancelled ASAP, I will be going for legal advice. 

Best, 

Haydn 

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Tagging @Dave-O2 in so he sees it in Monday, @Heych91. Good luck!