I have been back and forth with O2 claim and O2 support all morning in regard to my claim been turned down for my prepaid MasterCard. It shows on my account that I dropped my data making my claim invalid.
This is incorrect. I have not changed my data plan from the 30GB contact I started with O2 as part of the deal. The data drop comes from the ending of my virgin data boost cancelling. The original 30GB contract stands and has been confirmed to be valid by at least 2 members of the O2 support team. On reading the terms and conditions I am still eligible to claim. O2 have advised me that also see that I am eligible but you are a third party. They and a gentleman from the claims line have recommended that I need to show you my original order to confirm that my contract was for the original 30GB that I remain on now and that it is unchanged. He said that once this was received it would be possible to reactivate the claim.
I sent them the details of the original O2 Switch up and the data plan I entered on. They will also see that the additional 30gb is a bolt on added by Virgin media separately and is not mentioned in the terms and conditions of the offer.
I also included a screenshot of My O2 app to show that my data remains at 30GB.
I also attached the screenshot of the alleged change in data (which is not apart of my O2 contract). This is my bolt on from virgin being removed.
They keep forwarding this to the specialist team and giving time lines to wait and no reply. Been with 02 over 20 years. Feel scammed
