Solved: Re: Swap Sim

FDobo · ‎18-07-2021

I’m trying to use the swap sim functioning the O2 app (having just received a new SIM) however, how am I meant to enter the 6 digit code you’re sending me over text when I don’t have any mobile data signal??

madasaf1sh · ‎18-07-2021

@FDobo

You will need to call customer services in that case on 0344 809 0202 from any other phone.

Or you may get live chat at https://www.o2.co.uk/contact

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎18-07-2021

@FDobo

You will need to call customer services in that case on 0344 809 0202 from any other phone.

Or you may get live chat at https://www.o2.co.uk/contact

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

FDobo · ‎18-07-2021

Thanks madasaf1sh

madasaf1sh · ‎18-07-2021

Your welcome

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎18-07-2021

@FDobo

You need to start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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