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Swap Sim

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FDobo
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on ‎18-07-2021 12:57

on ‎18-07-2021 12:57

I’m trying to use the swap sim functioning the O2 app (having just received a new SIM) however, how am I meant to enter the 6 digit code you’re sending me over text when I don’t have any mobile data signal??
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madasaf1sh
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on ‎18-07-2021 13:02

on ‎18-07-2021 13:02

@FDobo

You will need to call customer services in that case on 0344 809 0202 from any other phone.

Or you may get live chat at https://www.o2.co.uk/contact
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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on ‎18-07-2021 13:02

on ‎18-07-2021 13:02

@FDobo

You will need to call customer services in that case on 0344 809 0202 from any other phone.

Or you may get live chat at https://www.o2.co.uk/contact
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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FDobo
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on ‎18-07-2021 13:02

on ‎18-07-2021 13:02

Thanks madasaf1sh
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madasaf1sh
Level 78: King of Kings
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on ‎18-07-2021 13:07

on ‎18-07-2021 13:07

Your welcome slight_smile
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎18-07-2021 13:57

on ‎18-07-2021 13:57

@FDobo 

You need to start the process from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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