Solved: Charged double for changing direct debit date

EllaR · ‎18-07-2021

Needed to change my direct debit date by 4 days from the 24th to the 28th of the month and was told that my airtime plan for next month will be double but she couldn't explain to me why, can someone answer this please.

MI5 · ‎18-07-2021

@EllaR

It's standard practice as you pay a month in advance so any changes trigger this rule.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎18-07-2021

@EllaR

It's standard practice as you pay a month in advance so any changes trigger this rule.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EllaR · ‎18-07-2021

Standard to be charged double? I’d expect to pay a little extra to cover the 4 days but that’s ridiculous

MI5 · ‎18-07-2021

It's double because you pay in advance for the full month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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