Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to send text after unlocking iPhone from EE to o2

I have been given an iPhone 7 Plus which was locked to EE but is now unlocked. I put in my new o2 sim everything works except I can’t send normal text messages and also when I downloaded whats app it tells my contacts that I am not on what’s app? I t...

Resolved! Launching a complaint

Where is a link to launch a complaint against O2 customer service?Your website keeps sending me around in circles making sure there is no link to complain.I assume you hope customers will just give up??This will also be a valid complaint for ofcom to...

FRAUD DEPARTMENT

I purchased a phone offline on 02 pay monthly and it arrived last week when setting the phone up for my mum it had no signal attached to the phone for at least 48 hours so I contacted 02 and they said we had to wait on the fraud team contacting us as...

Resolved! iPhone to ipad

Hi. Can you help. I have bought an iPad and want to use the sim currently in my iPhone 6s which is registered with my new tariff. I want to use a sim from another network in the 6s. Do I just put the sim in the iPad and the new sim in the iPhone and ...

Resolved! Microsoft game pass

How can I cancel Microsoft game pass coming off my phone bill if I don’t know my Microsoft login

Resolved! change to Paperless billing

Hello, AllI want to know is how do I change to PAOERLESS BILLING instead of getting a monthly bill through thr post. I am trying to follow your advice and save on paper.

Resolved! Mobile hotspot

HiI have setup a mobile hotspot , I am able to connect , but the hotspot does not connect to the internet.I have rebooted laptop, redone the hotspot, enabled all the data/wifi options I can see.Anyone have any other pointersThanks

sim only not working

yesterday i received two sim cards for 2 monthly contracts im not with o2 just now but moving over i hope - should these sims work straight out the. packet ? or does o2 have to do something at their end as none of the sims are working just now - also...

Switched from 3 to 02 and now 3 people can't call me - says number not recognised

Hi guys, I was on 3 for about 4 years but they keps messing up bills etc and eventually got fed up and switched to o2. All the people I know on 3 can't seem to call me - it doesn't even ring it says number not recognised. However I can call them and ...

Resolved! Upgrading SIM only while abroad (SIM swap?)

Hi,I'm a SIM only pay monthly customer and currently abroad outside of the EU due to COVID.I'd like to upgrade to a new SIM only deal/tariff but I'm worried about what might happen as I am not returning to the UK to collect a new SIM or run any hash ...

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