Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can’t pay bill

I can’t pay my bill and I can’t phone payment management because my phone has been cut off recurved a letter say that if I don’t pay in the next 5 days they will disconnect my device I don’t get paid for another 10 days and I’m finding it difficult t...

Sim card

I have to wait 2 months before I’m able to upgrade to a new device, is there any way I can do this faster ?

Resolved! Contact ended but now getting charged more

My Contract ended in February, however my phone bill has just come out and I’m getting charged a little more than I was paying for the contract. I thought it would of gone down because I’d just be paying for airtime am I wrong?

Resolved! Extra charge

Just wondering why my next bill says £20.28, I thought my plan was £20 a month. Why are you charging me 28p on top of that.

Resolved! Not able to add bolt on's until my contract upgrade (for more data) is added next month.

Hi, So i cant currently add data bolt on's to my account as I keep getting this message: "You've chosen to change tariff, and your new tariff will start on your next bill date. If you want to cancel this change you can, as long as you cancel more tha...

Resolved! Insurance

I need to add phone insurance how do I do it after I got phone

Resolved! Change of mind

Hello. I’ve ordered a new phone via upgrade. It’s well within the 14 day period. I want to change it for a slightly bigger phone. Does anyone know how the change of mind process works? Do they do a doorstep swap? Or do I need to return the phone and ...

Resolved! Upfront fee still pending

I have ordered an iPad last Friday, got all the emails, Thanks for your order - it's now full steam ahead at our end.We'll process your order as quick as we can, so it will be in your handsbefore you know it. And if you're itching for updates (which ...

Resolved! PAC code

My phone number hasn’t transferred over yet can you help please

Resolved! Just got a new sim and it doesn't work

I just received a new sim and it doesn't work. I tried the chat which just said to put it in the phone and it will work. Then I found a link saying to text SWAP to 20220 but the message doesn't get delivered (presumably because the sim card isn't wor...

O2

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