on 26-11-2020 11:51
I'm paying £19.25 a month for 20GB data but my device says I've only got 8GB data and it's full so I can't use it as have been unable to delete any apps or move anything to the SD card. I'm basically paying O2 nearly £20 a month for nothing in return and Aura didn't understand my question no matter how I phrased it and I'm just a little bit frustrated!
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on 26-11-2020 11:58
Device storage and data amounts are two different things.
20gb is the amount of data you can use per month for internet use. This is not stored on your phone.
The 8gb is how much data your device is capable of storing and is used for holding apps, pictures and videos etc.
8gb is way too small these days so you really need to upgrade to a phone with at least 64gb of storage as a minimum.
on 26-11-2020 11:57
What phone do you have? You should be able to move or delete stuff?
Veritas Numquam Perit
on 26-11-2020 11:58
Device storage and data amounts are two different things.
20gb is the amount of data you can use per month for internet use. This is not stored on your phone.
The 8gb is how much data your device is capable of storing and is used for holding apps, pictures and videos etc.
8gb is way too small these days so you really need to upgrade to a phone with at least 64gb of storage as a minimum.