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i have 5gb data left but my phone won't allow me access when not in wifi, says low data mode

EJ14
Level 1: Joiner
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on ‎25-11-2020 19:57

on ‎25-11-2020 19:57

I have 5gb data left on my contract until 1 dec but phone wont allow me to access internet when not in wifi....

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MI5
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on ‎25-11-2020 20:03

on ‎25-11-2020 20:03

@EJ14 

1 - Check your postcode for network issues O2 Service Status 

2 - Reboot phone.

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎25-11-2020 20:05

on ‎25-11-2020 20:05

Could this be one of the age restriction resets again?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎25-11-2020 20:08

on ‎25-11-2020 20:08

Low data mode is an iPhone feature that restricts background apps to conserve data, but it should not effect normal browsing.
It can be turned on and off in Settings >Mobile data
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎26-11-2020 12:40

on ‎26-11-2020 12:40

How's it going with this one @EJ14? Did you still need some help or are things sorted now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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